FAQ

1. Why can't I create a new Asset Category?

Possible Causes

  • One or more required fields are empty.
  • The Name or Custom Code already exists.
  • You do not have permission to create asset categories.
  • A temporary server issue occurred.

What You Can Do

  • Complete all required fields.
  • Enter a unique Name and Custom Code.
  • Verify your permissions.
  • Refresh the page and try again.

2. Why am I getting a "Duplicate Asset Category" error?

Possible Causes

  • Another asset category already uses the same Name.
  • Another asset category already uses the same Custom Code.

What You Can Do

  • Enter a unique Name.
  • Use a different Custom Code.
  • Search the Asset Category list before creating a new category.

3. Why can't I update an Asset Category?

Possible Causes

  • Required fields are missing.
  • The updated Custom Code already exists.
  • You do not have edit permission.
  • Your login session has expired.

What You Can Do

  • Complete all mandatory fields.
  • Use a unique Custom Code.
  • Sign in again if necessary.
  • Contact your administrator if editing is restricted.

4. Why can't I delete an Asset Category?

Possible Causes

  • The asset category is assigned to one or more assets.
  • You do not have delete permission.
  • The category is protected by organizational policies.

What You Can Do

  • Reassign the assets to another category.
  • Verify your permissions.
  • Contact your administrator if deletion is required.

5. Why is the Asset Category list not loading?

Possible Causes

  • Slow or unstable internet connection.
  • Temporary server issue.
  • Network interruption.
  • No asset categories have been created yet.

What You Can Do

  • Refresh the page.
  • Verify your internet connection.
  • Wait a few moments and try again.
  • Contact your administrator if the problem continues.

6. Why am I getting a "500 Internal Server Error"?

Possible Causes

  • An unexpected server error occurred.
  • Backend services are temporarily unavailable.
  • The application is under maintenance.

What You Can Do

  • Refresh the page.
  • Wait a few minutes before trying again.
  • Contact your system administrator if the error continues.

7. Why am I getting a "403 Access Denied" or "Unauthorized" message?

Possible Causes

  • Your role does not have Asset Category permissions.
  • Your session has expired.
  • Access has been restricted by your administrator.

What You Can Do

  • Sign out and sign back in.
  • Verify your assigned permissions.
  • Contact your administrator if access is required.

8. Why are my changes not visible after updating?

Possible Causes

  • The update was not saved successfully.
  • The page has not refreshed.
  • A synchronization delay occurred.

What You Can Do

  • Refresh the Asset Category list.
  • Verify the update was successful.
  • Try updating the record again.

Possible Causes

  • The entered Name or Custom Code is incorrect.
  • The category has been renamed or deleted.
  • No matching records exist.

What You Can Do

  • Check your search keyword.
  • Search using part of the Name or Custom Code.
  • Clear the search field to display all categories.

10. Why can't I save the Asset Category after entering all details?

Possible Causes

  • Invalid characters were entered in the Name or Custom Code.
  • Validation rules were not met.
  • A temporary server issue occurred.

What You Can Do

  • Review all entered information.
  • Use valid values for the Name and Custom Code.
  • Refresh the page and try again.
  • Contact your administrator if the issue persists.
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