FAQ
1. Why can't I Clock In?
Possible Causes
- You have already clocked in today.
- Your assigned shift has not started.
- Your login session has expired.
- Internet connection is unavailable.
- Attendance is disabled by your administrator.
What You Can Do
- Refresh the page.
- Verify your shift timing.
- Sign in again.
- Check your internet connection.
- Contact your administrator.
2. Why can't I Clock Out?
Possible Causes
- You haven't clocked in.
- Your attendance session has already ended.
- Network interruption occurred.
- Your session expired.
What You Can Do
- Verify that you successfully clocked in.
- Refresh the page.
- Sign in again.
- Contact your administrator if the issue continues.
3. Why are my Total Working Hours showing as 0?
Possible Causes
- Clock In was not completed.
- Clock Out has not been recorded.
- Attendance is still syncing.
What You Can Do
- Verify your Clock In time.
- Wait a few moments.
- Refresh the page.
4. Why am I marked as Late Arrival?
Possible Causes
- You clocked in after your scheduled shift start time.
- Grace period has expired.
What You Can Do
- Check your assigned shift.
- Contact your manager if you believe this is incorrect.
5. Why can't I submit a Leave Request?
Possible Causes
- Required fields are missing.
- Leave Type is not selected.
- End Date is earlier than Start Date.
- Insufficient leave balance.
- The selected dates overlap an existing leave request.
What You Can Do
- Complete all required fields.
- Select a valid Leave Type.
- Verify the selected dates.
- Check your leave balance.
- Cancel or modify existing requests if necessary.
6. Why is my Leave Request still Pending?
Possible Causes
- Your manager has not reviewed the request.
- Approval workflow is still in progress.
What You Can Do
- Wait for approval.
- Contact your reporting manager if the request is urgent.
7. Why can't I see my Leave Balance?
Possible Causes
- Leave policy has not been assigned.
- Leave balances are still being calculated.
- Temporary server issue.
What You Can Do
- Refresh the page.
- Wait a few minutes.
- Contact your HR administrator.
8. Why isn't my Attendance Log loading?
Possible Causes
- Slow internet connection.
- Temporary server issue.
- No attendance records exist.
What You Can Do
- Refresh the page.
- Check your internet connection.
- Try again later.
- Contact your administrator if the issue persists.
9. Why am I receiving a "403 Access Denied" message?
Possible Causes
- Your role does not have permission.
- Your login session has expired.
- Access has been restricted.
What You Can Do
- Sign in again.
- Verify your permissions.
- Contact your administrator.
10. Why am I receiving a "500 Internal Server Error"?
Possible Causes
- Temporary server issue.
- Backend service unavailable.
- System maintenance is in progress.
What You Can Do
- Refresh the page.
- Wait a few minutes.
- Contact your system administrator if the issue continues.
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