FAQ

1. Why am I seeing a 500 Internal Server Error while opening the Roles & Permissions page?

A 500 Internal Server Error usually means the server encountered an unexpected problem while processing your request.

Possible Causes

  • The server is temporarily unavailable.
  • A backend service responsible for loading roles is not responding.
  • The database connection failed.
  • The application is currently under maintenance.

What You Can Do

  • Refresh the page after a few minutes.
  • Sign out and sign back in.
  • Check your internet connection.
  • If the problem continues, contact your system administrator or support team and provide the time the error occurred.

2. Why is the Roles list not loading?

If the Roles table remains empty or continues loading, one of the following may be the cause.

Possible Causes

  • Slow or unstable internet connection.
  • No roles have been created yet.
  • The server is taking longer than expected to respond.
  • A temporary network interruption occurred.

What You Can Do

  • Refresh the page.
  • Verify that your internet connection is working properly.
  • Wait a few minutes and try again.
  • If the issue persists, contact your system administrator.

3. Why can't I create a new role?

If clicking Create does not create a role, the request may not have passed validation.

Possible Causes

  • One or more required fields are empty.
  • The role name or custom code already exists.
  • No permissions have been selected.
  • You do not have permission to create roles.

What You Can Do

  • Complete all required fields.
  • Enter a unique role name and custom code.
  • Select the required permissions.
  • Verify that you have permission to create roles.
  • Contact your administrator if the problem continues.

4. Why can't I select or assign permissions?

If the permission list is empty or you cannot select permissions, one of the following may be the cause.

Possible Causes

  • Permission data has not finished loading.
  • Your account does not have permission to manage roles.
  • A temporary server or network issue occurred.

What You Can Do

  • Refresh the page.
  • Wait a few moments for the permissions to load.
  • Sign out and sign back in.
  • Contact your administrator if permissions are still unavailable.

5. Why am I getting a 403 Access Denied or Unauthorized message?

This message indicates that your account does not have permission to access or manage Roles & Permissions.

Possible Causes

  • Your assigned role does not include Role Management permissions.
  • Your login session has expired.
  • Access has been restricted by your administrator.

What You Can Do

  • Sign out and sign back in.
  • Ensure you are using the correct user account.
  • Contact your system administrator to request the necessary permissions.

6. Why are my role changes not being saved?

If your changes are not saved after clicking Save Changes, one of the following may be the cause.

Possible Causes

  • Required fields are incomplete.
  • The internet connection was interrupted.
  • Your session has expired.
  • The server rejected the update request.

What You Can Do

  • Verify that all required fields are completed.
  • Check your internet connection.
  • Refresh the page and try again.
  • Sign in again if your session has expired.

7. Why can't I delete a role?

If the Delete button is unavailable or the role cannot be deleted, one of the following may be the cause.

Possible Causes

  • The role is currently assigned to one or more users.
  • Your account does not have permission to delete roles.
  • The role is protected by organizational policies.

What You Can Do

  • Remove or reassign users from the role before deleting it.
  • Verify that you have Delete permission.
  • Contact your administrator if the issue continues.

8. Why is the Search box not showing the role I am looking for?

If you cannot find a role using the Search box, one of the following may be the cause.

Possible Causes

  • The role name or custom code was entered incorrectly.
  • The role has not been created yet.
  • The role has already been deleted.

What You Can Do

  • Check the spelling of the role name or custom code.
  • Clear the search field and try again.
  • Refresh the page to load the latest role list.

9. Why am I seeing a Network Error message?

A Network Error means the application cannot communicate with the server.

Possible Causes

  • Your internet connection is unstable.
  • The server is temporarily unavailable.
  • Network connectivity was interrupted.

What You Can Do

  • Check your internet connection.
  • Refresh the page.
  • Try again after a few minutes.
  • Contact your IT administrator if the issue continues.

10. Why was I automatically logged out while managing roles?

For security reasons, your session may expire after a period of inactivity.

Possible Causes

  • Your session timed out.
  • Your account was signed in from another device.
  • The system automatically ended your session.

What You Can Do

  • Sign in again.
  • Save your work regularly.
  • Contact your administrator if the issue occurs frequently.
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