FAQ

1. Why am I seeing a 500 Internal Server Error while opening the Notice Period page?

A 500 Internal Server Error usually indicates that the server encountered an unexpected problem while processing your request.

Possible Causes

The server is temporarily unavailable.
A backend service responsible for loading notice period policies is not responding.
The database connection failed.
The application is currently under maintenance.

What You Can Do

Refresh the page after a few minutes.
Sign out and sign back in.
Check your internet connection.
If the problem continues, contact your system administrator or support team and provide the time the error occurred.

2. Why can't I create a new Notice Period?

If clicking Submit does not create the notice period, the request may not have passed validation.

Possible Causes

One or more required fields are empty.
The Notice Period Name already exists.
The Custom Code is already in use.
The notice period duration has not been entered.
You do not have permission to create notice periods.

What You Can Do

Complete all required fields.
Enter a unique Notice Period Name.
Use a unique Custom Code.
Select a valid duration and duration unit.
Contact your administrator if the issue continues.

3. Why can't I save the notice period duration?

The system validates the notice period information before saving it.

Possible Causes

The duration value is missing.
A duration unit (Days, Weeks, or Months) has not been selected.
Required fields are incomplete.
An invalid duration value was entered.

What You Can Do

Enter a valid notice period duration.
Select the correct duration unit.
Complete all mandatory fields.
Try submitting the form again.

4. Why are my changes not being saved?

If your changes are not saved after clicking Update, one of the following may be the cause.

Possible Causes

Required fields are incomplete.
Your internet connection was interrupted.
Your session has expired.
The server rejected the update request.

What You Can Do

Verify that all required information has been entered.
Check your internet connection.
Refresh the page and try again.
Sign in again if your session has expired.
Contact your administrator if the issue continues.

5. Why can't I delete a Notice Period?

Some notice periods cannot be deleted if they are currently assigned to employees or HR policies.

Possible Causes

The notice period is assigned to one or more employees.
The notice period is linked to an active HR policy.
Your account does not have permission to delete notice periods.

What You Can Do

Reassign employees to another notice period before deleting.
Remove the notice period from any HR policies.
Contact your administrator if you require additional permissions.

6. Why am I getting a 403 Access Denied or Unauthorized message?

This message indicates that your account does not have permission to access or manage notice periods.

Possible Causes

Your assigned role does not include Notice Period Management permissions.
Your login session has expired.
Access has been restricted by your administrator.

What You Can Do

Sign out and sign back in.
Ensure you are using the correct user account.
Contact your system administrator to request the necessary permissions.

7. Why is the Notice Period list not loading?

If the notice period table remains empty or continues loading, one of the following may be the cause.

Possible Causes

Slow or unstable internet connection.
No notice periods have been created.
The server is taking longer than expected to respond.
A temporary network interruption occurred.

What You Can Do

Refresh the page.
Verify that your internet connection is working properly.
Wait a few minutes and try again.
Contact your administrator if the issue persists.

8. Why can't I find a Notice Period using Search?

If the search does not return the expected result, one of the following may be the cause.

Possible Causes

The Notice Period Name or Custom Code was entered incorrectly.
The notice period has been deleted.
The notice period has not been created yet.

What You Can Do

Check the spelling of the Notice Period Name or Custom Code.
Clear the search box and try again.
Refresh the page to load the latest notice period records.

9. Why am I seeing a Network Error message?

A Network Error means the application cannot communicate with the server.

Possible Causes

Your internet connection is unstable.
The server is temporarily unavailable.
A firewall, VPN, or proxy is blocking the connection.

What You Can Do

Check your internet connection.
Refresh the page.
Disable your VPN or proxy if applicable.
Contact your IT administrator if the issue continues.

10. Why was I automatically logged out?

For security reasons, your session may expire after a period of inactivity.

Possible Causes

Your session timed out.
Your account was signed in from another device.
The system automatically ended your session.

What You Can Do

Sign in again.
Save your work regularly while creating or editing notice periods.
Contact your administrator if the issue occurs frequently.

11. Why is my Custom Code marked as already existing?

Every notice period must have a unique Custom Code.

Possible Causes

The Custom Code is already assigned to another notice period.
The code has already been created and is still active.

What You Can Do

Enter a different Custom Code.
Follow your organization's naming convention for Custom Codes.
Search for the existing notice period before creating a new one.