FAQ

1. Why can't I create a new Leave Type?

Possible Causes

One or more required fields are empty.
The Leave Type Name already exists.
The Custom Code is already in use.
A Leave Category has not been selected.
You do not have permission to create Leave Types.

What You Can Do

Complete all required fields.
Enter a unique Leave Type Name.
Use a unique Custom Code.
Select a Leave Category.
Contact your system administrator if the problem continues.

2. Why can't I edit a Leave Type?

Possible Causes

You do not have permission to edit Leave Types.
The Leave Type is currently locked by another process.
Your login session has expired.

What You Can Do

Refresh the page and try again.
Sign out and sign back in.
Verify that you have the required permissions.
Contact your administrator if the issue persists.

3. Why can't I delete a Leave Type?

Possible Causes

The Leave Type is assigned to one or more employees.
The Leave Type is linked to an active leave policy.
You do not have permission to delete Leave Types.

What You Can Do

Remove or update any employee assignments.
Remove the Leave Type from active leave policies.
Ensure you have delete permissions.
Contact your administrator if deletion is still blocked.

4. Why is the Leave Type list not loading?

Possible Causes

Slow or unstable internet connection.
The server is temporarily unavailable.
A network interruption occurred.
No Leave Types have been created.

What You Can Do

Refresh the page.
Check your internet connection.
Wait a few minutes and try again.
Contact your administrator if the issue continues.

5. Why is the Search Leave Type feature not returning any results?

Possible Causes

The entered Leave Type Name or Custom Code does not exist.
The search keyword contains spelling mistakes.
Filters are limiting the search results.

What You Can Do

Verify the Leave Type Name or Custom Code.
Clear any applied filters.
Try searching with a shorter keyword.
Refresh the page if necessary.

6. Why can't I select a Leave Category?

Possible Causes

Leave Categories have not been configured.
The category list is still loading.
A temporary server or network issue occurred.

What You Can Do

Wait for the category list to load.
Refresh the page.
Contact your administrator if no categories are available.

7. Why is the Submit button disabled?

Possible Causes

Required fields are incomplete.
The form contains validation errors.
The page has not finished loading.

What You Can Do

Complete all mandatory fields.
Correct any validation errors.
Refresh the page and try again.

8. Why am I getting a "Duplicate Custom Code" error?

Possible Causes

Another Leave Type already uses the same Custom Code.

What You Can Do

Enter a unique Custom Code.
Search the Leave Type list to verify whether the code already exists.

9. Why am I getting a "Duplicate Leave Type Name" error?

Possible Causes

A Leave Type with the same name already exists.

What You Can Do

Enter a different Leave Type Name.
Search the existing Leave Types before creating a new one.

10. Why am I receiving a "500 Internal Server Error"?

Possible Causes

The server encountered an unexpected problem.
A backend service is temporarily unavailable.
The application is under maintenance.

What You Can Do

Refresh the page.
Try again after a few minutes.
Contact your system administrator if the issue persists.

11. Why am I receiving a "403 Access Denied" or "Unauthorized" message?

Possible Causes

Your account does not have permission to access the Leave Type module.
Your login session has expired.
Your administrator has restricted access.

What You Can Do

Sign out and sign back in.
Verify your account permissions.
Contact your system administrator for access.

12. Why are my changes not being saved?

Possible Causes

Required information is missing.
Your session has expired.
A temporary network interruption occurred.

What You Can Do

Verify all required fields.
Sign in again if your session has expired.
Check your internet connection and save again.

13. Why is the View page not displaying complete information?

Possible Causes

The Leave Type information failed to load.
A temporary server issue occurred.
Network connectivity problems interrupted the request.

What You Can Do

Refresh the page.
Check your internet connection.
Try again after a few minutes.

14. Why is the Carry Forward option unavailable?

Possible Causes

The option is restricted by your organization's leave policy.
You do not have permission to configure leave settings.
The page failed to load correctly.

What You Can Do

Refresh the page.
Verify your user permissions.
Contact your administrator for assistance.

15. Why am I unable to access the Leave Type page?

Possible Causes

You do not have permission to access the Leave Management module.
Your account has been disabled.
The application is temporarily unavailable.

What You Can Do

Verify your login credentials.
Contact your system administrator to request access.
Try again later if the application is under maintenance.