FAQ

1. Why can't I drag and drop a task card to another column?

If a task card refuses to move or snaps back to its original column, one of the following issues may be preventing the update.

Possible Causes:

You do not have permission to change task statuses in this project.
Your internet connection was briefly interrupted while dragging.
The task has mandatory required fields (such as Assignee or Due Date) that must be filled before moving to In Progress or Done.
Your login session expired while the page was open.

What You Can Do:

Refresh the page and try dragging the card again.
Click on the task card to open its detail view and ensure all required metadata fields are completed.
Check your user role permissions with your administrator.

2. Why am I seeing a 500 Internal Server Error on the Board screen?

A 500 Internal Server Error indicates an unexpected backend failure while loading board columns or updating task statuses.

Possible Causes:

The server responsible for board services is temporarily offline.
The database failed to fetch sprint items.
Server overload or temporary system maintenance.

What You Can Do:

Refresh the page after waiting a few minutes.
Sign out of your account and log back in.
Contact your system administrator or technical support team if the error persists.

3. Why are my board cards missing or not showing up?

If your board appears empty or is missing expected tasks, filters or sprint selections may be hiding them.

Possible Causes:

The Sprint Name dropdown is set to a sprint that contains no tasks.
Active filters (Task Type, Priority, Status, Assignee) are filtering out your tasks.
Search text remains inside the Search task... bar.

What You Can Do:

Check the Sprint Name filter dropdown and ensure the correct active sprint (e.g., Casa Tower) is selected.
Reset all filter dropdowns (Task Type, Priority, Status, Assignee) back to All.
Clear all text from the top search bar.

4. Why doesn't my newly created task appear in the column where I clicked "+ Create issue"?

If you clicked + Create issue under Onprocess, but the saved card appeared under TODO, the modal's default status field overrode your selection.

Possible Causes:

The Status field inside the Create modal was set to TODO or NO STATUS during creation.

What You Can Do:

When filling out the Create modal, verify that the Status field matches your desired column state before clicking Create.
Simply drag and drop the newly created card into the correct column on the board.

5. Why can't I see columns like "Hold" or "Done" without scrolling?

On smaller screen resolutions or zoomed-in displays, board columns extend horizontally off-screen.

Possible Causes:

Horizontal board overflow due to screen size limits.

What You Can Do:

Use the horizontal scroll bar located at the bottom of the board area to scroll right and view all columns.
Adjust your browser zoom level (e.g., zoom out to 90% or 80%) to fit all columns on screen simultaneously.

6. Why am I getting a 403 Access Denied error when trying to edit or move a card?

A 403 Access Denied message indicates that your assigned project permissions restrict modifying work items.

Possible Causes:

Your account is configured with Read-Only or Viewer permissions for this sprint.
Your session token expired while working on the page.

What You Can Do:

Sign out and sign back into your account to refresh your token.
Request Contributor or Board Editor permissions from your system administrator.

7. Why is the Board list taking a long time to load or showing a constant spinner?

If task cards take an unusually long time to render or display loading spinners, communication with the server is delayed.

Possible Causes:

Slow or unstable local network connection.
Active VPN, proxy, or firewall blocking WebSocket or API communication.
High server load during peak hours.

What You Can Do:

Verify your local internet connection.
Temporarily disable any active VPN or proxy software.
Refresh the page to re-establish the connection.

8. What happens if I click Cancel while creating a task on the Board?

Clicking Cancel immediately closes the creation form and discards all unsubmitted titles, descriptions, dates, priorities, and uploaded files. No draft is saved on the board.