FAQ
1. Why is an invited user not showing up in the main Members table?
When an invitation is sent, the user is not added to the active Members list immediately.
Possible Causes:
- The user has not accepted the email invitation yet.
- The invitation email went to the user's spam or junk folder.
What You Can Do:
- Check the Invited section at the top of the Members page to verify the invite status.
- Click Resend all invites to send the invitation email again.
- Ask the user to check their email inbox (and spam folder) and click the acceptance link.
2. Why can't I click the "Add Member" button inside the modal?
If the Add Member button remains disabled or grayed out, mandatory fields are incomplete.
Possible Causes:
- You have not selected a user in the Select Member dropdown.
- You have not selected a team in the Select Team dropdown.
What You Can Do:
- Ensure both Select Member and Select Team fields are filled out before clicking Add Member.
3. Why am I unable to send an email invitation?
If clicking Send Invites does not dispatch the email, input validation may have failed.
Possible Causes:
- No email address was added to the tag box (you must press
Enteror click➤after typing the email). - The email address format is invalid.
- No team was selected in the Select Team dropdown.
What You Can Do:
- Select a team from the dropdown.
- Type the full email address and press
Enterso it turns into a blue tag chip before clicking Send Invites.
4. Why must I select a replacement member when removing someone?
To prevent orphaned tasks, unassigned issues, or broken workflow dependencies, the system requires reassigning existing workloads.
Possible Causes:
- System workflow policy requires all active items assigned to the departing user to be reassigned upon removal.
What You Can Do:
- Select a team member from the Select new member dropdown inside the Replace Member modal, then click Replace & Remove.
5. Why am I seeing a 500 Internal Server Error on the Members page?
A 500 Internal Server Error indicates an unexpected problem on the server while managing team membership.
Possible Causes:
- The user directory or email notification service is temporarily down.
- Database failure while updating user roles.
What You Can Do:
- Refresh the page after a few minutes.
- Sign out and sign back in.
- Contact your system administrator if the issue continues.
6. Why am I getting a 403 Access Denied error when trying to add or remove members?
Managing team members requires administrative permissions.
Possible Causes:
- Your account role does not have permission to invite, add, or remove project members.
- Your session expired.
What You Can Do:
- Sign out and sign back in to refresh your login session.
- Request Project Administrator or Team Manager permissions from your system administrator.