FAQ

1. Why can't I drag and drop items to reorder them in Priority, Task Type, or Tags?

Drag-and-drop reordering is only supported on the Status tab.

Explanation:

• Status: Requires manual reordering because it dictates the column order on the Kanban Board.
• Priority, Task Type, and Tags: These items use fixed system ordering or level hierarchies and cannot be manually rearranged.

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2. Why am I unable to drag and drop items on the Status screen?

If status cards snap back or fail to move when dragged:

Possible Causes:

• You are not clicking directly on the drag handle area (::) on the left side of the row.
• Your account lacks administrator permissions to modify project workflow settings.
• Network delay prevented the updated order from saving to the server.

What You Can Do:

• Hover over the row and ensure you click and drag using the six-dot icon (::).
• Refresh the page and try reordering again.
• Contact your system administrator to verify you have project edit rights.

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3. What happens to existing tasks if I delete a Status, Priority, or Task Type?

Deleting a configuration item affects active issues assigned to that metadata value.

Possible Causes:

• Tasks linked to a deleted status or type may lose their board column mapping or revert to a default fallback state (NO STATUS or TODO).

What You Can Do:

• Before deleting a status or priority, reassign all affected tasks on the Board or Backlog to an alternative active status or priority level.

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4. Why is the "Create" or "Update" button disabled inside the settings modal?

If you cannot click Create or Update when adding/editing an item:

Possible Causes:

• A mandatory input field (such as Status Name, Priority Name, or Task Type Name) was left empty.
• An item with the exact same name already exists in your project settings.

What You Can Do:

• Fill out all required text fields inside the modal.
• Ensure the name you entered is unique and not a duplicate.

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5. Why am I seeing a 500 Internal Server Error when saving settings?

A 500 error indicates an unexpected backend failure while updating project settings.

Possible Causes:

• Temporary server outage or database connection error while updating project configurations.

What You Can Do:

• Refresh the page after a few minutes and re-attempt the change.
• Sign out and log back in to refresh your active session token.
• Contact technical support if the error persists.

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6. Why am I getting a 403 Access Denied error on the Settings page?

Modifying project configurations requires administrative access.

Possible Causes:

• Your assigned role is set to Viewer or Contributor rather than Project Administrator.
• Your login session expired.

What You Can Do:

• Sign out and sign back in.
• Request Project Administrator privileges from your project owner.