FAQ

1. Why am I unable to attach or send my files in chat?

The chat system enforces attachment limits to ensure optimal performance.

Possible Causes:

  • You are attempting to attach more than 10 files at a time.
  • The file size exceeds the maximum permitted attachment threshold.
  • Unstable internet connection interrupted the upload.

What You Can Do:

  • Reduce your selection to a maximum of 10 files per message batch.
  • Check your network connection and try re-uploading.

2. Why can't I click "Continue" or "Create Team" when creating a group?

The creation wizard requires minimum information before saving.

Possible Causes:

  • The Group Name field was left empty in Step 1.
  • No team members were selected in Step 2.

What You Can Do:

  • Enter a group name before clicking Continue.
  • Select at least one member from the member list before clicking Create Team.

3. Why are my theme or role settings changes not taking effect?

Customizations must be explicitly saved.

Possible Causes:

  • You navigated away from the settings screen without clicking Save Changes.

What You Can Do:

  • Adjust your preferred mode or accent color, then ensure you click the Save Changes button at the bottom of the screen.

4. Why am I seeing a 500 Internal Server Error when sending messages or making calls?

A 500 error indicates a temporary backend service disruption.

Possible Causes:

  • WebSockets or real-time call servers are temporarily offline.
  • Server timeout during message delivery.

What You Can Do:

  • Refresh the page after a few minutes.
  • Sign out and log back in.
  • Contact your IT administrator if audio/video calls or messaging continue to fail.

5. Why am I receiving a 403 Access Denied error when editing group info or removing members?

Only authorized group administrators can alter channel settings.

Possible Causes:

  • Your account is a standard group member without administrative or moderation rights.

What You Can Do:

  • Ask the group creator or an administrator to grant you administrative privileges or make the requested changes on your behalf.
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