FAQ

1. Why can't I create a Billing Type?

Possible Causes

  • One or more required fields are empty.
  • The Billing Type Name already exists.
  • The Custom Code already exists.
  • You do not have permission to create billing types.

What You Can Do

  • Complete all required fields.
  • Enter a unique Billing Type Name.
  • Use a unique Custom Code.
  • Contact your administrator if the issue continues.

2. Why am I getting a "Duplicate Custom Code" error?

Possible Causes

  • Another billing type already uses the same Custom Code.

What You Can Do

  • Enter a different Custom Code.
  • Search the billing type list to verify existing records.

3. Why can't I edit a Billing Type?

Possible Causes

  • Your account does not have edit permission.
  • Your login session has expired.
  • Another process currently locks the billing type.

What You Can Do

  • Sign in again.
  • Verify your permissions.
  • Try again after a few minutes.
  • Contact your administrator if the issue persists.

4. Why can't I delete a Billing Type?

Possible Causes

  • The billing type is assigned to one or more clients.
  • The billing type is linked to active projects.
  • You do not have permission to delete billing types.

What You Can Do

  • Remove or reassign the billing type from associated clients or projects.
  • Verify your permissions.
  • Contact your administrator if deletion is required.

5. Why isn't the Billing Type list loading?

Possible Causes

  • Slow internet connection.
  • Temporary server issue.
  • Network interruption.
  • No billing types have been created.

What You Can Do

  • Refresh the page.
  • Check your internet connection.
  • Wait a few minutes and try again.
  • Contact your administrator if the issue continues.

6. Why can't I search for a Billing Type?

Possible Causes

  • The Billing Type Name or Custom Code is incorrect.
  • No matching billing type exists.
  • The billing type has been deleted.

What You Can Do

  • Check the spelling.
  • Search using the Custom Code.
  • Clear the search field to display all billing types.

7. Why am I getting a "500 Internal Server Error"?

Possible Causes

  • The server encountered an unexpected problem.
  • Backend services are temporarily unavailable.
  • The application is under maintenance.

What You Can Do

  • Refresh the page.
  • Try again after a few minutes.
  • Contact your system administrator if the issue persists.

8. Why am I getting a "403 Access Denied" or "Unauthorized" message?

Possible Causes

  • Your role does not have permission to manage billing types.
  • Your login session has expired.
  • Your administrator has restricted access.

What You Can Do

  • Sign out and sign back in.
  • Verify your assigned permissions.
  • Contact your administrator if necessary.

9. Why aren't my changes visible after updating a Billing Type?

Possible Causes

  • The update was not completed successfully.
  • The page has not refreshed.
  • There is a temporary synchronization delay.

What You Can Do

  • Refresh the page.
  • Verify that the update completed successfully.
  • Update the billing type again.
  • Contact your administrator if the issue continues.
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