FAQ

1. Why am I seeing a 500 Internal Server Error while opening the Department page?

A 500 Internal Server Error usually means the server encountered an unexpected problem while processing your request.

Possible Causes

The server is temporarily unavailable.
A backend service is not responding.
The database connection failed.
The application is currently under maintenance.

What You Can Do

Refresh the page after a few minutes.
Sign out and sign back in.
Check your internet connection.
If the problem continues, contact your system administrator or support team and provide the time the error occurred.

2. Why is the Department list not loading?

If the Department table remains empty or continues loading, one of the following may be the cause.

Possible Causes

Slow or unstable internet connection.
The selected Business Unit Location has no departments.
The server is taking longer than expected to respond.
A temporary network interruption occurred.

What You Can Do

Refresh the page.
Verify that your internet connection is working properly.
Confirm that you are signed in to the correct Business Unit Location.
Wait a few minutes and try again.
If the issue persists, contact your system administrator.

3. Why can't I create a new department?

If clicking Submit does not create a department, the request may not have passed validation.

Possible Causes

One or more required fields are empty.
A department with the same name already exists.
A Department Head has not been selected.
You do not have permission to create departments.

What You Can Do

Complete all required fields.
Enter a unique department name.
Select a Department Head.
Verify that you have permission to create departments.
Contact your administrator if the problem continues.

The Department Head dropdown displays only employees who are eligible to manage departments.

Possible Causes

No employees have been added to the selected Business Unit.
Employee records are inactive.
You do not have permission to view employee information.
Employee information is still loading.

What You Can Do

Wait a few moments for the employee list to load.
Refresh the page.
Verify that employees have been created for the selected Business Unit.
Contact your administrator if no employees are available to select.

5. Why am I getting a 403 Access Denied or Unauthorized message?

This message indicates that your account does not have permission to access or modify the Department module.

Possible Causes

Your assigned role does not include Department permissions.
Your login session has expired.
Access to the Department module has been restricted by your administrator.

What You Can Do

Sign out and sign back in.
Ensure you are using the correct user account.
Contact your system administrator to request the necessary permissions.