FAQ
1. Why am I seeing a 500 Internal Server Error while opening the Employees page?
A 500 Internal Server Error usually indicates that the server encountered an unexpected problem while processing your request.
Possible Causes
- The server is temporarily unavailable.
- A backend service is not responding.
- The database connection failed.
- The application is currently under maintenance.
What You Can Do
- Refresh the page after a few minutes.
- Sign out and sign back in.
- Check your internet connection.
- If the problem continues, contact your system administrator or support team and provide the time the error occurred.
2. Why can't I create a new employee?
If clicking Finish does not create the employee, the request may not have passed validation.
Possible Causes
- One or more required fields are empty.
- The organization email address is already in use.
- The email address has not been verified using the Check button.
- A required dropdown value has not been selected.
- You do not have permission to create employees.
What You Can Do
- Complete all required fields.
- Verify that the organization email is available.
- Select all mandatory dropdown values.
- Ensure the password meets the required security rules.
- Contact your administrator if the issue continues.
3. Why can't I create the organization email?
The organization email must be unique before it can be assigned to an employee.
Possible Causes
- The email address is already being used.
- The email format is invalid.
- The selected email domain is unavailable.
- The server could not validate the email address.
What You Can Do
- Enter a different email address.
- Verify that the email format is correct.
- Click Check again to verify availability.
- Refresh the page and try again.
4. Why is the Reporting Manager dropdown empty?
The Reporting Manager list only displays eligible employees.
Possible Causes
- No managers have been created.
- No employees exist in the selected Business Unit or Location.
- Employee information is still loading.
- You do not have permission to view employee records.
What You Can Do
- Wait a few moments for the list to load.
- Refresh the page.
- Verify that managers have been created.
- Contact your administrator if no managers are available.
5. Why can't I select a Department, Shift, or Worker Type?
Some dropdown lists depend on previously selected information.
Possible Causes
- A Business Unit has not been selected.
- A Location has not been selected.
- Required master data has not yet been created.
- The selected Business Unit has no available records.
What You Can Do
- Select a Business Unit first.
- Choose a valid Location.
- Verify that Departments, Shifts, Worker Types, and other required records have already been created.
- Contact your administrator if the lists remain empty.
6. Why am I getting a 403 Access Denied or Unauthorized message?
This message indicates that your account does not have permission to access or manage employee records.
Possible Causes
- Your assigned role does not include Employee Management permissions.
- Your login session has expired.
- Access has been restricted by your administrator.
What You Can Do
- Sign out and sign back in.
- Ensure you are using the correct account.
- Contact your administrator to request the necessary permissions.
7. Why are my employee details not being saved?
If your changes are not saved after clicking Save Changes, one of the following may be the cause.
Possible Causes
- Required information is missing.
- The internet connection was interrupted.
- Your session has expired.
- The server rejected the update request.
What You Can Do
- Complete all required fields.
- Verify your internet connection.
- Refresh the page and try again.
- Sign in again if your session has expired.
8. Why can't I delete an employee?
If the employee cannot be deleted, one of the following may be the cause.
Possible Causes
- The employee is linked to active projects or teams.
- The employee has pending approvals or assigned tasks.
- Your account does not have permission to delete employees.
What You Can Do
- Complete or reassign any pending work.
- Verify that you have Delete permission.
- Contact your administrator if the employee still cannot be deleted.
9. Why is the employee list not loading?
If the employee table remains empty or continues loading, one of the following may be the cause.
Possible Causes
- Slow or unstable internet connection.
- Temporary server issue.
- No employees have been created.
- A network interruption occurred.
What You Can Do
- Refresh the page.
- Check your internet connection.
- Wait a few minutes and try again.
- Contact your administrator if the problem continues.
10. Why am I seeing a Network Error message?
A Network Error means the application cannot communicate with the server.
Possible Causes
- Your internet connection is unstable.
- The server is temporarily unavailable.
- A firewall, VPN, or proxy is blocking the connection.
What You Can Do
- Check your internet connection.
- Refresh the page.
- Disable your VPN or proxy if applicable.
- Contact your IT administrator if the issue continues.
11. Why was I automatically logged out?
For security reasons, your session may expire after a period of inactivity.
Possible Causes
- Your session timed out.
- Your account was signed in from another device.
- The system automatically ended your session.
What You Can Do
- Sign in again.
- Save your work regularly while creating or editing employees.
- Contact your administrator if the issue occurs frequently.
12. Why can't I find an employee using Search?
If Search does not return the expected employee, one of the following may be the cause.
Possible Causes
- The employee name or email was entered incorrectly.
- The employee belongs to another Business Unit.
- The employee record has been deleted.
What You Can Do
- Check the spelling of the employee's name or email.
- Clear the search field and try again.
- Refresh the page to load the latest employee records.
← PreviousEmployees
Next →Clients