FAQ

1. Why can't I add a Level 1 employee?

Possible Causes

No Level 1 role has been created.
No employees are available for assignment.
You do not have permission to manage the organization tree.

What You Can Do

Create a Level 1 role in the Role Hierarchy module.
Add employees to the system.
Contact your administrator if the issue continues.

Possible Causes

No roles have been created in the Role Hierarchy.
The hierarchy is still loading.
You do not have permission to view roles.

What You Can Do

Create roles in the Role Hierarchy module.
Refresh the page.
Wait for the hierarchy to load completely.
Contact your administrator if the issue persists.

Possible Causes

No employees are available.
All employees have already been assigned.
No employees are eligible for the selected role.

What You Can Do

Create employee records.
Verify employee eligibility.
Refresh the page and try again.

4. Why can't I add a child employee?

Possible Causes

No child roles exist under the selected role.
The selected role is the lowest level in the hierarchy.
The hierarchy has not finished loading.

What You Can Do

Create additional child roles in the Role Hierarchy module.
Refresh the page.
Wait until the hierarchy loads completely.

5. Why can't I edit an employee assignment?

Possible Causes

You do not have edit permission.
The employee assignment is locked.
Your login session has expired.

What You Can Do

Refresh the page.
Sign out and sign back in.
Contact your administrator for edit permissions.

6. Why can't I delete an employee?

Possible Causes

The employee has direct reports.
A redistribution strategy has not been selected.
You do not have delete permission.

What You Can Do

Choose one of the available redistribution strategies.
Reassign employees before deletion.
Contact your administrator if deletion is restricted.

7. Why can't I select another manager?

Possible Causes

No eligible managers exist.
The selected employee is already assigned.
Manager data is still loading.

What You Can Do

Create another manager in the organization tree.
Refresh the page.
Wait until the manager list loads completely.

8. Why isn't the Organization Tree displaying correctly?

Possible Causes

The organization tree is still loading.
No employees have been assigned.
A temporary server issue occurred.

What You Can Do

Refresh the page.
Add employees to the organization tree.
Wait a few moments and try again.

9. Why am I getting a 500 Internal Server Error?

Possible Causes

The server encountered an unexpected problem.
A backend service is temporarily unavailable.
The application is under maintenance.

What You Can Do

Refresh the page.
Wait a few minutes and try again.
Contact your system administrator if the issue continues.

10. Why am I getting a 403 Access Denied or Unauthorized message?

Possible Causes

Your account does not have permission to manage the Organization Tree.
Your login session has expired.
Access has been restricted by your administrator.

What You Can Do

Sign out and sign back in.
Verify your assigned permissions.
Contact your administrator if access is required.