FAQ

1. Why can't I create a new role?

Possible Causes

  • The Role Name is empty.
  • A role with the same name already exists at the same level.
  • You do not have permission to create roles.

What You Can Do

  • Enter a Role Name.
  • Use a unique role name.
  • Contact your administrator if the issue continues.

2. Why isn't the Add (+) icon visible?

Possible Causes

  • You do not have permission to modify the hierarchy.
  • The hierarchy is currently loading.
  • The selected role cannot have child roles.

What You Can Do

  • Refresh the page.
  • Verify your permissions.
  • Contact your administrator if the icon is unavailable.

3. Why can't I edit a role?

Possible Causes

  • Your account does not have edit permission.
  • The role is locked by your administrator.
  • Your login session has expired.

What You Can Do

  • Refresh the page.
  • Sign out and sign back in.
  • Contact your administrator to request edit access.

4. Why can't I delete a role?

Possible Causes

  • Employees are still assigned to the role.
  • Child roles exist under the selected role.
  • A redistribution strategy has not been selected.
  • You do not have delete permission.

What You Can Do

  • Reassign employees.
  • Move or delete child roles first.
  • Select a redistribution strategy.
  • Contact your administrator if deletion is restricted.

5. Why is the Redistribution Strategy required?

Possible Causes

  • The selected role currently has employees assigned to it.

What You Can Do

  • Choose Move All to Superior Role.
  • Or select Assign New Role First before deleting the role.

6. Why can't I select a superior role?

Possible Causes

  • The selected role is already at the highest hierarchy level.
  • No eligible parent role exists.
  • The hierarchy data has not finished loading.

What You Can Do

  • Refresh the page.
  • Wait until the hierarchy loads completely.
  • Create a suitable parent role if required.

7. Why isn't the Organization Tree displaying correctly?

Possible Causes

  • The hierarchy data is still loading.
  • No hierarchy has been created.
  • A temporary server issue occurred.

What You Can Do

  • Refresh the page.
  • Create roles first.
  • Wait a few moments and try again.

8. Why am I getting a 500 Internal Server Error?

Possible Causes

  • The server encountered an unexpected problem.
  • A backend service is temporarily unavailable.
  • The application is under maintenance.

What You Can Do

  • Refresh the page.
  • Wait a few minutes and try again.
  • Contact your system administrator if the issue continues.

9. Why am I getting a 403 Access Denied or Unauthorized message?

Possible Causes

  • Your account does not have permission to manage role hierarchies.
  • Your session has expired.
  • Access has been restricted by your administrator.

What You Can Do

  • Sign out and sign back in.
  • Verify your assigned permissions.
  • Contact your administrator if access is required.

10. Why aren't my hierarchy changes visible?

Possible Causes

  • The update has not been saved.
  • Cached information is being displayed.
  • A synchronization delay occurred.

What You Can Do

  • Refresh the hierarchy page.
  • Verify the operation completed successfully.
  • Wait a few moments and check again.
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