FAQ

1. Why am I seeing a 500 Internal Server Error while opening the Probation page?

A 500 Internal Server Error usually indicates that the server encountered an unexpected problem while processing your request.

Possible Causes

The server is temporarily unavailable.
A backend service responsible for loading probation policies is not responding.
The database connection failed.
The application is currently under maintenance.

What You Can Do

Refresh the page after a few minutes.
Sign out and sign back in.
Check your internet connection.
If the problem continues, contact your system administrator or support team and provide the time the error occurred.

2. Why can't I create a new Probation Policy?

If clicking Submit does not create the probation policy, the request may not have passed validation.

Possible Causes

One or more required fields are empty.
The Probation Policy Name already exists.
The Custom Code is already in use.
The probation duration has not been specified.
You do not have permission to create probation policies.

What You Can Do

Complete all required fields.
Enter a unique Probation Policy Name.
Use a unique Custom Code.
Select the probation duration and duration unit.
Contact your administrator if the issue continues.

3. Why can't I save the probation duration or extension period?

The system validates the probation period before saving it.

Possible Causes

The probation duration is missing.
The duration unit has not been selected.
The extension duration is invalid.
Required fields are incomplete.

What You Can Do

Enter a valid probation duration.
Select the correct duration unit (Week, Month, or Year).
Verify the extension duration before submitting.
Complete all mandatory fields.

4. Why are my changes not being saved?

If your changes are not saved after clicking Update, one of the following may be the cause.

Possible Causes

Required fields are incomplete.
Your internet connection was interrupted.
Your session has expired.
The server rejected the update request.

What You Can Do

Verify that all required information has been entered.
Check your internet connection.
Refresh the page and try again.
Sign in again if your session has expired.
Contact your administrator if the issue continues.

5. Why can't I delete a Probation Policy?

Some probation policies cannot be deleted if they are currently assigned to employees.

Possible Causes

The probation policy is assigned to one or more employees.
The policy is being used by active employee records.
Your account does not have permission to delete probation policies.

What You Can Do

Reassign employees to another probation policy before deleting.
Verify that the policy is no longer in use.
Contact your administrator if you require additional permissions.

6. Why am I getting a 403 Access Denied or Unauthorized message?

This message indicates that your account does not have permission to access or manage probation policies.

Possible Causes

Your assigned role does not include Probation Management permissions.
Your login session has expired.
Access has been restricted by your administrator.

What You Can Do

Sign out and sign back in.
Ensure you are using the correct user account.
Contact your system administrator to request the necessary permissions.

7. Why is the Probation Policy list not loading?

If the probation policy table remains empty or continues loading, one of the following may be the cause.

Possible Causes

Slow or unstable internet connection.
No probation policies have been created.
The server is taking longer than expected to respond.
A temporary network interruption occurred.

What You Can Do

Refresh the page.
Verify that your internet connection is working properly.
Wait a few minutes and try again.
Contact your administrator if the issue persists.

8. Why can't I find a Probation Policy using Search?

If the search does not return the expected result, one of the following may be the cause.

Possible Causes

The Probation Policy Name or Custom Code was entered incorrectly.
The probation policy has been deleted.
The probation policy has not been created yet.

What You Can Do

Check the spelling of the Probation Policy Name or Custom Code.
Clear the search box and try again.
Refresh the page to load the latest probation policy records.

9. Why am I seeing a Network Error message?

A Network Error means the application cannot communicate with the server.

Possible Causes

Your internet connection is unstable.
The server is temporarily unavailable.
A firewall, VPN, or proxy is blocking the connection.

What You Can Do

Check your internet connection.
Refresh the page.
Disable your VPN or proxy if applicable.
Contact your IT administrator if the issue continues.

10. Why was I automatically logged out?

For security reasons, your session may expire after a period of inactivity.

Possible Causes

Your session timed out.
Your account was signed in from another device.
The system automatically ended your session.

What You Can Do

Sign in again.
Save your work regularly while creating or editing probation policies.
Contact your administrator if the issue occurs frequently.

11. Why is my Custom Code marked as already existing?

Every probation policy must have a unique Custom Code.

Possible Causes

The Custom Code is already assigned to another probation policy.
The code has already been created and is still active.

What You Can Do

Enter a different Custom Code.
Follow your organization's naming convention for Custom Codes.
Search for the existing probation policy before creating a new one.