FAQ

1. Why am I seeing a 500 Internal Server Error while opening the Shift Management page?

A 500 Internal Server Error usually indicates that the server encountered an unexpected problem while processing your request.

Possible Causes

The server is temporarily unavailable.
A backend service responsible for loading shift information is not responding.
The database connection failed.
The application is currently under maintenance.

What You Can Do

Refresh the page after a few minutes.
Sign out and sign back in.
Check your internet connection.
If the problem continues, contact your system administrator or support team and provide the time the error occurred.

2. Why can't I create a new shift?

If clicking Submit does not create the shift, the request may not have passed validation.

Possible Causes

One or more required fields are empty.
The Shift Name or Custom Code already exists.
No working days have been selected.
Shift Start Time is later than the Shift End Time.
You do not have permission to create shifts.

What You Can Do

Complete all required fields.
Enter a unique Shift Name and Custom Code.
Select at least one working day.
Verify that the shift timings are valid.
Contact your administrator if the issue continues.

3. Why can't I select or save the shift timing?

The system validates the working hours before creating or updating a shift.

Possible Causes

The Shift Start Time is later than the Shift End Time.
The break duration exceeds the total working hours.
Required time fields are empty.

What You Can Do

Verify the Shift Start and End times.
Ensure the tea break and lunch break durations are reasonable.
Complete all required timing fields before clicking Submit.

4. Why are my changes not being saved?

If your changes are not saved after clicking Update, one of the following may be the cause.

Possible Causes

Required fields are incomplete.
Your internet connection was interrupted.
Your session has expired.
The server rejected the update request.

What You Can Do

Verify that all required information has been entered.
Refresh the page and try again.
Sign in again if your session has expired.
Contact your administrator if the problem continues.

5. Why can't I delete a shift?

Some shifts cannot be deleted if they are currently assigned to employees.

Possible Causes

The shift is assigned to one or more employees.
The shift is being used in attendance records.
Your account does not have permission to delete shifts.

What You Can Do

Reassign employees to another shift before deleting.
Verify that the shift is no longer being used.
Contact your administrator if you require additional permissions.

6. Why am I getting a 403 Access Denied or Unauthorized message?

This message indicates that your account does not have permission to access or manage Shift Management.

Possible Causes

Your assigned role does not include Shift Management permissions.
Your login session has expired.
Access has been restricted by your administrator.

What You Can Do

Sign out and sign back in.
Ensure you are using the correct user account.
Contact your system administrator to request the necessary permissions.

7. Why is the Shift list not loading?

If the Shift table remains empty or continues loading, one of the following may be the cause.

Possible Causes

Slow or unstable internet connection.
No shifts have been created.
The server is taking longer than expected to respond.
A temporary network interruption occurred.

What You Can Do

Refresh the page.
Check your internet connection.
Wait a few minutes and try again.
Contact your administrator if the issue persists.

8. Why can't I find a shift using Search?

If the search does not return the expected result, one of the following may be the cause.

Possible Causes

The Shift Name was entered incorrectly.
The shift has been deleted.
The shift has not been created yet.

What You Can Do

Check the spelling of the Shift Name.
Clear the search box and try again.
Refresh the page to load the latest shift records.

9. Why am I seeing a Network Error message?

A Network Error means the application cannot communicate with the server.

Possible Causes

Your internet connection is unstable.
The server is temporarily unavailable.
A firewall, VPN, or proxy is blocking the connection.

What You Can Do

Verify your internet connection.
Refresh the page.
Disable your VPN or proxy if applicable.
Contact your IT administrator if the problem continues.

10. Why was I automatically logged out?

For security reasons, your session may expire after a period of inactivity.

Possible Causes

Your session timed out.
Your account was signed in from another device.
The system automatically ended your session.

What You Can Do

Sign in again.
Save your work regularly while creating or editing shifts.
Contact your administrator if the issue occurs frequently.