FAQ

1. Why can't I create a Pay Grade?

Possible Causes

One or more required fields are empty.
The Pay Grade Name already exists.
The Custom Code already exists.
A Pay Scale has not been selected.
Salary component values are invalid.
You do not have permission to create pay grades.

What You Can Do

Complete all required fields.
Use a unique Pay Grade Name.
Use a unique Custom Code.
Select a valid Pay Scale.
Verify the salary component values.
Contact your administrator if the issue continues.

2. Why is the Total Amount incorrect?

Possible Causes

One or more salary components contain incorrect values.
A Pay Scale has not been selected.
The calculation has not been refreshed.

What You Can Do

Verify the values entered for Basic Salary, HRA, Allowances, Variables, and Bonus.
Select the correct Pay Scale.
Refresh the calculation or save the form again.
Contact your administrator if the amount remains incorrect.

3. Why can't I edit a Pay Grade?

Possible Causes

The pay grade is already assigned to active payroll configurations.
You do not have edit permissions.
Your login session has expired.

What You Can Do

Refresh the page.
Sign out and sign back in.
Contact your administrator to obtain edit permissions.

4. Why can't I delete a Pay Grade?

Possible Causes

The pay grade is assigned to employees.
The pay grade is linked to payroll processing.
You do not have delete permission.

What You Can Do

Remove employee assignments before deleting.
Ensure the pay grade is no longer used in payroll.
Contact your administrator if deletion is restricted.

5. Why can't I find my Pay Grade?

Possible Causes

The Pay Grade Name or Custom Code is incorrect.
The pay grade has been deleted.
Search filters are hiding the result.

What You Can Do

Verify the Pay Grade Name or Custom Code.
Clear the search field.
Refresh the page and search again.

6. Why am I getting a 500 Internal Server Error?

Possible Causes

The server encountered an unexpected problem.
A backend service is temporarily unavailable.
The application is under maintenance.

What You Can Do

Refresh the page.
Wait a few minutes and try again.
Contact your system administrator if the issue persists.

7. Why am I getting a 403 Access Denied or Unauthorized message?

Possible Causes

Your account does not have permission to manage Pay Grades.
Your login session has expired.
Access has been restricted by your administrator.

What You Can Do

Sign out and sign back in.
Verify your assigned permissions.
Contact your administrator if access is required.

8. Why isn't the Pay Grade list loading?

Possible Causes

Slow internet connection.
Temporary server issue.
No pay grades have been created.
A network interruption occurred.

What You Can Do

Refresh the page.
Check your internet connection.
Wait a few moments and try again.
Contact your administrator if the issue continues.

9. Why can't I select a Pay Scale?

Possible Causes

No Pay Scales have been created.
You do not have permission to view Pay Scales.
The Pay Scale list is still loading.

What You Can Do

Wait for the list to load completely.
Refresh the page.
Verify that Pay Scales are available.
Contact your administrator if the list remains empty.

10. Why aren't my updates reflected after editing a Pay Grade?

Possible Causes

The update was not saved successfully.
Cached data is being displayed.
A temporary synchronization delay occurred.

What You Can Do

Refresh the Pay Grade list.
Verify that the update was saved successfully.
Wait a few moments and check again.