FAQ
1. Why can't I create a Holiday Plan?
Possible Causes
- The Holiday Plan Name is empty.
- No year has been selected.
- No holidays have been selected.
- A holiday plan with the same name already exists.
- You do not have permission to create holiday plans.
What You Can Do
- Enter a Holiday Plan Name.
- Select a valid year.
- Choose at least one holiday.
- Use a unique Holiday Plan Name.
- Contact your administrator if the issue continues.
2. Why isn't the holiday list displayed after selecting a year?
Possible Causes
- Holiday data has not been configured for the selected year.
- The server is taking longer than expected to respond.
- A temporary network issue occurred.
What You Can Do
- Refresh the page.
- Select the year again.
- Verify that holidays have been configured for the selected year.
- Contact your administrator if no holidays are available.
3. Why can't I edit a Holiday Plan?
Possible Causes
- The holiday plan is locked by your administrator.
- You do not have edit permissions.
- Your login session has expired.
What You Can Do
- Refresh the page and try again.
- Sign out and sign back in.
- Contact your administrator to obtain edit access.
4. Why can't I delete a Holiday Plan?
Possible Causes
- The holiday plan is assigned to employees or work schedules.
- The holiday plan is currently active.
- You do not have delete permission.
What You Can Do
- Remove any assignments before deleting.
- Verify that the plan is no longer in use.
- Contact your administrator if deletion is restricted.
5. Why can't I find my Holiday Plan?
Possible Causes
- The Holiday Plan Name is misspelled.
- The holiday plan has been deleted.
- Search filters are hiding the result.
What You Can Do
- Check the spelling of the Holiday Plan Name.
- Clear the search field.
- Refresh the page and search again.
6. Why am I getting a 500 Internal Server Error?
Possible Causes
- The server encountered an unexpected problem.
- A backend service is temporarily unavailable.
- The application is under maintenance.
What You Can Do
- Refresh the page.
- Wait a few minutes and try again.
- Contact your system administrator if the problem continues.
7. Why am I getting a 403 Access Denied or Unauthorized message?
Possible Causes
- Your account does not have permission to manage Holiday Plans.
- Your login session has expired.
- Access has been restricted by your administrator.
What You Can Do
- Sign out and sign back in.
- Verify your assigned permissions.
- Contact your administrator if access is required.
8. Why isn't the Holiday Plan list loading?
Possible Causes
- Slow internet connection.
- Temporary server issue.
- No holiday plans have been created.
- A network interruption occurred.
What You Can Do
- Refresh the page.
- Check your internet connection.
- Wait a few moments and try again.
- Contact your administrator if the issue persists.
9. Why can't I select or deselect a holiday?
Possible Causes
- The selected year is still loading.
- The holiday has been locked by your administrator.
- A temporary application issue occurred.
What You Can Do
- Wait until the holiday list finishes loading.
- Refresh the page.
- Try selecting the holiday again.
- Contact your administrator if the issue continues.
10. Why aren't my changes reflected after updating a Holiday Plan?
Possible Causes
- The update was not saved successfully.
- The page is displaying cached information.
- A temporary synchronization delay occurred.
What You Can Do
- Refresh the Holiday list.
- Verify that the update was saved successfully.
- Wait a few moments and try again.
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