FAQ

1. Why can't I create a new Leave Plan?

Possible Causes

  • One or more required fields are empty.
  • The Leave Plan Name already exists.
  • The Custom Code is already in use.
  • No Leave Type has been selected.
  • Leave days per year have not been entered.
  • You do not have permission to create Leave Plans.

What You Can Do

  • Complete all mandatory fields.
  • Enter a unique Leave Plan Name.
  • Use a unique Custom Code.
  • Select at least one Leave Type.
  • Enter the leave days for each selected Leave Type.
  • Contact your system administrator if the issue continues.

2. Why can't I edit a Leave Plan?

Possible Causes

  • Your account does not have edit permissions.
  • The Leave Plan is currently being used by the system.
  • Your login session has expired.

What You Can Do

  • Refresh the page.
  • Sign in again.
  • Verify that you have edit permissions.
  • Contact your administrator if necessary.

3. Why can't I delete a Leave Plan?

Possible Causes

  • The Leave Plan is assigned to employees.
  • The Leave Plan is linked to an active HR policy.
  • You do not have permission to delete Leave Plans.

What You Can Do

  • Reassign employees to another Leave Plan.
  • Remove policy associations.
  • Contact your administrator if deletion is restricted.

4. Why can't I select a Leave Type?

Possible Causes

  • No Leave Types have been created.
  • Leave Types are still loading.
  • A temporary server issue occurred.

What You Can Do

  • Create Leave Types first.
  • Refresh the page.
  • Wait a few moments and try again.

5. Why can't I enter leave days?

Possible Causes

  • No Leave Type has been selected.
  • The entered value is invalid.
  • The value exceeds the allowed limit.

What You Can Do

  • Select a Leave Type first.
  • Enter a valid numeric value.
  • Verify your organization's leave policy.

6. Why is the total leave count incorrect?

Possible Causes

  • One or more leave types have incorrect values.
  • Leave days were not saved successfully.
  • Changes have not been updated.

What You Can Do

  • Review the leave days for each Leave Type.
  • Save the Leave Plan again.
  • Refresh the page to verify the total.

7. Why can't I enable "Consider Late Arrivals as Leave"?

Possible Causes

  • Required Leave Types have not been configured.
  • A temporary loading issue occurred.
  • You do not have permission to modify attendance settings.

What You Can Do

  • Ensure Leave Types are available.
  • Refresh the page.
  • Contact your administrator.

8. Why can't I select a Late Leave Type?

Possible Causes

  • No Leave Types are available.
  • The selected Leave Type has been deleted.
  • The Leave Type list failed to load.

What You Can Do

  • Refresh the page.
  • Verify that Leave Types exist.
  • Contact your administrator if the list remains empty.

9. Why can't I select an Unplanned Leave Type?

Possible Causes

  • No Leave Types have been configured.
  • The Leave Type list failed to load.
  • A temporary server issue occurred.

What You Can Do

  • Refresh the page.
  • Create Leave Types if none exist.
  • Contact your administrator if necessary.

10. Why is the Search Leave Plan not returning any results?

Possible Causes

  • The Leave Plan does not exist.
  • The search keyword contains spelling mistakes.
  • Filters are limiting the results.

What You Can Do

  • Verify the Leave Plan Name or Custom Code.
  • Clear filters.
  • Try another search keyword.

11. Why am I receiving a "500 Internal Server Error"?

Possible Causes

  • The server encountered an unexpected error.
  • A backend service is unavailable.
  • The application is under maintenance.

What You Can Do

  • Refresh the page.
  • Try again after a few minutes.
  • Contact your system administrator if the issue persists.

12. Why am I receiving a "403 Access Denied" or "Unauthorized" message?

Possible Causes

  • Your account does not have permission to access the Leave Plan module.
  • Your login session has expired.
  • Access has been restricted by your administrator.

What You Can Do

  • Sign out and sign back in.
  • Verify your user permissions.
  • Contact your administrator.

13. Why are my changes not being saved?

Possible Causes

  • Required fields are incomplete.
  • Validation errors exist.
  • A network interruption occurred.
  • Your session has expired.

What You Can Do

  • Complete all required fields.
  • Correct any validation errors.
  • Check your internet connection.
  • Sign in again and retry.

14. Why is the Leave Plan list not loading?

Possible Causes

  • Slow internet connection.
  • Temporary server issue.
  • Network interruption.
  • No Leave Plans have been created.

What You Can Do

  • Refresh the page.
  • Verify your internet connection.
  • Wait a few minutes and try again.
  • Contact your administrator if the issue persists.

15. Why is the View page missing Leave Type information?

Possible Causes

  • Leave Type data failed to load.
  • The Leave Type was deleted.
  • A temporary server issue occurred.

What You Can Do

  • Refresh the page.
  • Verify that the Leave Types still exist.
  • Contact your administrator if the issue continues.
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