FAQ

1. Why can't I create a new Week Off pattern?

Possible Causes

One or more required fields are empty.
The Week Off Name already exists.
The Custom Code is already in use.
No Days Off have been selected.
You do not have permission to create Week Off patterns.

What You Can Do

Complete all required fields.
Enter a unique Week Off Name.
Use a unique Custom Code.
Select at least one Day Off.
Contact your system administrator if the issue continues.

2. Why can't I edit a Week Off pattern?

Possible Causes

You do not have permission to edit Week Off patterns.
Your login session has expired.
The Week Off pattern is currently in use by another process.

What You Can Do

Refresh the page.
Sign out and sign back in.
Verify your permissions.
Contact your administrator if necessary.

3. Why can't I delete a Week Off pattern?

Possible Causes

The Week Off pattern is assigned to employees or work schedules.
The Week Off pattern is linked to an attendance policy.
You do not have permission to delete Week Off patterns.

What You Can Do

Remove existing assignments before deleting.
Assign another Week Off pattern where required.
Contact your administrator if deletion is restricted.

4. Why is the Week Off list not loading?

Possible Causes

Slow or unstable internet connection.
Temporary server issue.
A network interruption occurred.
No Week Off patterns have been created.

What You Can Do

Refresh the page.
Verify your internet connection.
Wait a few minutes and try again.
Contact your administrator if the problem continues.

5. Why isn't the Search Week Off feature returning any results?

Possible Causes

The entered Week Off Name or Custom Code does not exist.
The search keyword contains spelling mistakes.
Applied filters are limiting the results.

What You Can Do

Verify the Week Off Name or Custom Code.
Clear any applied filters.
Try searching with a shorter keyword.

6. Why can't I select Days Off?

Possible Causes

The page has not finished loading.
A temporary browser or server issue occurred.

What You Can Do

Refresh the page.
Wait until the form finishes loading.
Try again after a few moments.

7. Why is the Submit button disabled?

Possible Causes

Required fields are incomplete.
No Days Off have been selected.
The form contains validation errors.

What You Can Do

Complete all mandatory fields.
Select one or more Days Off.
Correct any validation errors.

8. Why am I getting a "Duplicate Custom Code" error?

Possible Causes

Another Week Off pattern already uses the same Custom Code.

What You Can Do

Enter a unique Custom Code.
Search the Week Off list to verify the existing code.

9. Why am I getting a "Duplicate Week Off Name" error?

Possible Causes

Another Week Off pattern already exists with the same name.

What You Can Do

Enter a unique Week Off Name.
Verify existing Week Off patterns before creating a new one.

10. Why am I receiving a "500 Internal Server Error"?

Possible Causes

The server encountered an unexpected problem.
A backend service is temporarily unavailable.
The application is under maintenance.

What You Can Do

Refresh the page.
Try again after a few minutes.
Contact your system administrator if the issue persists.

11. Why am I receiving a "403 Access Denied" or "Unauthorized" message?

Possible Causes

Your account does not have permission to access the Week Off module.
Your login session has expired.
Access has been restricted by your administrator.

What You Can Do

Sign out and sign back in.
Verify your account permissions.
Contact your administrator for access.

12. Why are my changes not being saved?

Possible Causes

Required information is missing.
Validation errors are present.
Your session has expired.
A temporary network interruption occurred.

What You Can Do

Complete all required fields.
Correct any validation errors.
Sign in again if necessary.
Save your changes again.

13. Why is the View page missing information?

Possible Causes

The Week Off details failed to load.
A temporary server issue occurred.
Network connectivity problems interrupted the request.

What You Can Do

Refresh the page.
Check your internet connection.
Try again after a few minutes.

14. Why can't I access the Week Off page?

Possible Causes

You do not have permission to access the Week Off module.
Your account has been disabled.
The application is temporarily unavailable.

What You Can Do

Verify your login credentials.
Contact your administrator for access.
Try again later if the application is under maintenance.

15. Why are the selected Days Off not being displayed correctly?

Possible Causes

The changes were not saved successfully.
A temporary synchronization issue occurred.
The browser is displaying cached data.

What You Can Do

Save the changes again.
Refresh the page.
Clear your browser cache if the issue continues.