FAQ

1. How do I add Cc or Bcc recipients when composing an email?

Solution: Inside the New mail modal, look directly beneath the To input box and click Cc or Bcc. Additional input fields will expand, allowing you to add carbon copy or blind carbon copy recipient addresses.

2. How do I edit or delete a custom Tag?

Solution: Hover your mouse cursor over the tag you want to change in the left sidebar. Click the three vertical dots (⋮) that appear on the right side, then choose Edit to update the tag or Delete to remove it.

3. What happens if I click the cancel (✕) button while creating a Tag?

Clicking ✕ cancels tag creation, discards any text typed into the tag input field, and closes the inline input row without making changes.

4. Why is the "Send" button disabled in the New Mail modal?

The Send button remains inactive until minimum email parameters are fulfilled.

Possible Causes:

  • No recipient email address was added in the To field (you must press Enter after typing the email).
  • The recipient email format is invalid.

What You Can Do:

  • Type a valid email address into the To field and press Enter so it turns into a tag chip before sending.

5. Why am I seeing a 500 Internal Server Error when sending an email?

A 500 Internal Server Error indicates an unexpected backend failure while connecting to the mail server.

Possible Causes:

  • Temporary outage of the outgoing SMTP mail service.
  • Server timeout during attachment processing.

What You Can Do:

  • Refresh the page after a few minutes and re-attempt sending your email.
  • Save your email content externally before refreshing to prevent data loss.
  • Contact your system administrator if the issue continues.

6. Why am I getting a 403 Access Denied error on the Mail screen?

A 403 error indicates that your user account lacks permission to send or manage emails on this workspace.

Possible Causes:

  • Your login session token has expired.
  • Mail privileges have been restricted for your user role.

What You Can Do:

  • Sign out and log back in to refresh your active session.
  • Contact your IT administrator to confirm your mail account access rights.
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