FAQ

1. Why is the Business Hub not loading?

The Business Hub may fail to load due to a temporary server or network issue.

Possible Causes

Slow or unstable internet connection.
The server is temporarily unavailable.
Your session has expired.
The selected Business Unit is unavailable.

What You Can Do

Refresh the page.
Check your internet connection.
Sign out and sign back in.
Select another Business Unit if available.
Contact your administrator if the issue continues.

2. Why can't I see any Business Units?

If no Business Units are displayed, your account may not have access to any units.

Possible Causes

No Business Units have been created.
You are not assigned to any Business Unit.
Your account does not have permission to access Business Hub.

What You Can Do

Verify that Business Units have been created.
Ask your administrator to assign you to a Business Unit.
Refresh the page after access has been granted.

3. Why can't I switch Business Locations?

Business Locations are available only for the selected Business Unit.

Possible Causes

The selected Business Unit has no locations.
You do not have permission to access the selected location.
Location information is still loading.

What You Can Do

Refresh the page.
Wait a few moments and try again.
Verify that the Business Unit contains at least one location.
Contact your administrator if the issue continues.

4. Why is the Dashboard showing no data?

Dashboard widgets display information only when data is available for the selected Business Location.

Possible Causes

No clients, projects, teams, or employees have been created.
The selected Business Location has no records.
Dashboard data is still loading.

What You Can Do

Confirm that data has been created for the selected location.
Switch to another Business Location.
Refresh the dashboard.

5. Why can't I create a new Client?

Client creation requires all mandatory information to be completed correctly.

Possible Causes

Required fields are empty.
A client with the same name or client code already exists.
Invalid billing information.
You do not have permission to create clients.

What You Can Do

Complete all required fields.
Use a unique Client Name and Client Code.
Verify the billing information.
Contact your administrator if you require additional permissions.

6. Why can't I edit or delete a Client?

Some client records may be restricted from modification.

Possible Causes

The client is linked to active projects.
You do not have edit or delete permission.
The client is currently being updated by another user.

What You Can Do

Ensure the client is not linked to active projects.
Refresh the page and try again.
Contact your administrator for the required permissions.

7. Why can't I create a new Project?

Projects require valid information before they can be created.

Possible Causes

No client has been selected.
Required fields are incomplete.
A project with the same name already exists.
You do not have permission to create projects.

What You Can Do

Select a valid client.
Complete all required fields.
Use a unique project name.
Contact your administrator if access is restricted.

8. Why can't I delete a Project?

Projects that are actively being used may not be removable.

Possible Causes

The project has assigned team members.
Active tasks exist within the project.
The project is currently in progress.
You do not have permission to delete projects.

What You Can Do

Remove project dependencies if permitted.
Complete or archive the project.
Contact your administrator if deletion is required.

9. Why is the Team Lead list empty?

Only eligible employees can be selected as Team Leads.

Possible Causes

No employees exist in the selected Business Location.
Employees are inactive.
Employee information is still loading.

What You Can Do

Verify that employee records have been created.
Refresh the page.
Wait until the employee list finishes loading.

10. Why can't I add Team Members?

Team members are selected from employees assigned to the current Business Location.

Possible Causes

No employees are available.
Employees are already assigned where duplicate assignments are restricted.
You do not have permission to manage teams.

What You Can Do

Create employee records first.
Verify employee availability.
Contact your administrator if additional permissions are required.

11. Why is the Employee Details page empty?

Employee information is displayed only for the selected Business Location.

Possible Causes

No employees have been assigned to the location.
An incorrect Business Location is selected.
Employee data is still loading.

What You Can Do

Select the correct Business Location.
Refresh the page.
Verify that employees have been assigned to the location.

12. Why am I getting a 403 Access Denied or Unauthorized message?

Your account does not have permission to access the requested feature.

Possible Causes

Your assigned role does not include the required permissions.
Your login session has expired.
Access has been restricted by your administrator.

What You Can Do

Sign out and sign back in.
Verify that you are using the correct account.
Contact your administrator to request access.

13. Why am I seeing a 404 Page Not Found error?

The requested page or resource could not be found.

Possible Causes

The page has been removed or renamed.
The URL is incorrect.
You do not have permission to access the resource.

What You Can Do

Return to the Business Hub dashboard.
Refresh the page.
Verify that the resource exists.
Contact your administrator if the issue continues.

14. Why am I seeing a 500 Internal Server Error?

A 500 error indicates that the server encountered an unexpected problem.

Possible Causes

Temporary server outage.
Database connection failure.
Internal application error.
Scheduled system maintenance.

What You Can Do

Refresh the page after a few minutes.
Check your internet connection.
Try again later.
Contact your system administrator or support team if the problem persists.

15. Why are my changes not being saved?

Changes may not be saved if validation fails or your connection is interrupted.

Possible Causes

Required fields are missing.
Invalid information was entered.
Network interruption occurred.
Your session has expired.

What You Can Do

Complete all required fields.
Verify the entered information.
Refresh the page and try again.
Sign in again if your session has expired.

16. Why isn't Search returning any results?

Search displays only records that match the entered keyword.

Possible Causes

The keyword is misspelled.
No matching records exist.
Active filters are limiting the results.

What You Can Do

Check the spelling.
Search using part of the name.
Clear any applied filters.
Refresh the page and try again.

17. Why am I seeing a Network Error?

A Network Error means the application cannot communicate with the server.

Possible Causes

Internet connection has been lost.
VPN or firewall restrictions.
Temporary server outage.

What You Can Do

Verify your internet connection.
Refresh the page.
Disable VPN if applicable.
Contact your IT administrator if the issue continues.

18. Why are some dashboard charts not displaying?

Dashboard charts are generated only when sufficient data is available.

Possible Causes

No project or employee data exists.
Data synchronization is still in progress.
Filters are limiting the displayed information.

What You Can Do

Verify that records have been created.
Clear any active filters.
Refresh the dashboard after a few moments.

19. Why can't I switch to another Business Unit?

Switching is available only for Business Units assigned to your account.

Possible Causes

You have access to only one Business Unit.
Your role restricts access to other Business Units.
Business Unit information is unavailable.

What You Can Do

Verify your assigned Business Units.
Refresh the page.
Contact your administrator to request access.

20. Why are Recent Activities or Upcoming Deadlines empty?

These widgets display information only when activities or deadlines exist.

Possible Causes

No recent activity has been recorded.
No upcoming project deadlines are available.
Filters are hiding the data.

What You Can Do

Create or update projects.
Verify project deadlines.
Refresh the dashboard after new activity is recorded.