FAQ

1. Why didn't I receive the Email OTP?

If you do not receive the OTP after creating your account or enabling Two-Step Verification, there may be several reasons.

Possible Causes

The email address was entered incorrectly.
The email is in your Spam, Junk, or Promotions folder.
Your email provider is experiencing a delay.
Your mailbox is full.

What You Can Do

Wait for a few minutes.
Check your Spam, Junk, or Promotions folders.
Confirm that you entered the correct email address.
Click Resend OTP after the 60-second countdown.
Contact support if you still do not receive the OTP.

2. Why didn't I receive the Mobile OTP?

If you do not receive the SMS verification code, one of the following may be the cause.

Possible Causes

The mobile number was entered incorrectly.
Poor mobile network coverage.
SMS services are temporarily delayed.
The selected country code is incorrect.

What You Can Do

Verify your country code and mobile number.
Ensure your phone has network coverage.
Wait a few minutes.
Click Resend OTP after 60 seconds.
Contact your mobile service provider if SMS messages are not being received.

3. Why does the OTP show as Invalid?

An invalid OTP means the code entered does not match the latest OTP generated by the system.

Possible Causes

The OTP was entered incorrectly.
A new OTP was requested, making the previous OTP invalid.
The OTP belongs to another email address or mobile number.

What You Can Do

Enter the OTP exactly as received.
Use only the most recent OTP.
Request a new OTP if necessary.

4. Why does the OTP expire?

For security reasons, OTPs remain valid only for a limited time.

Possible Causes

Too much time passed before entering the OTP.
A newer OTP was generated.

What You Can Do

Click Resend OTP after the countdown ends.
Enter the newly received OTP.

5. Why can't I create my account?

If clicking Confirm does not create your account, some information may be missing or invalid.

Possible Causes

Required fields are empty.
Password does not meet security requirements.
Password and Confirm Password do not match.
The email address is already registered.

What You Can Do

Complete all required fields.
Create a password that meets all password requirements.
Ensure both password fields match.
Use a different email address if the current one is already registered.

6. Why am I seeing "Email Already Exists"?

This means an account has already been created using the same email address.

Possible Causes

You have already registered.
Someone else has already registered using that email address.

What You Can Do

Click Sign In if you already have an account.
Use Forgot Password if you cannot remember your password.
Use another email address if necessary.

7. Why am I seeing a 500 Internal Server Error?

A 500 Internal Server Error indicates that the server encountered an unexpected problem.

Possible Causes

Temporary server issue.
System maintenance.
Backend service interruption.

What You Can Do

Refresh the page.
Wait a few minutes.
Sign in again.
Contact your system administrator if the problem continues.

8. Why am I getting a Network Error?

A Network Error means the application cannot communicate with the server.

Possible Causes

Poor internet connection.
Firewall, VPN, or proxy blocking the connection.
Temporary server outage.

What You Can Do

Check your internet connection.
Refresh the page.
Disable your VPN if applicable.
Try again later.

9. Why am I getting a 403 Access Denied or Unauthorized message?

This message indicates that you do not have permission to access the requested page.

Possible Causes

Your login session has expired.
You attempted to access a restricted page.
Your account permissions are limited.

What You Can Do

Sign out and sign back in.
Verify that you are using the correct account.
Contact your administrator if you believe you should have access.

10. Why was I automatically logged out?

For security reasons, your session may expire after a period of inactivity.

Possible Causes

Session timeout.
You signed in from another device.
Your administrator ended your session.

What You Can Do

Sign in again.
Save your work regularly.
Contact your administrator if this happens frequently.

11. Can I skip Email or Mobile Verification?

No.

Both email verification and mobile number verification are required to protect your account and ensure secure access to the application.

12. Can I enable Two-Step Verification later?

Yes.

If you choose Continue without Two-Step Verification, you can enable it later from your Profile or Security Settings whenever you want additional account security.