FAQ

1. Why can't I create a Business Unit?

If clicking Create Business Unit does not create a new business unit, the required information may be incomplete or invalid.

Possible Causes

  • One or more required fields are empty.
  • The Business Unit name already exists.
  • The Subdomain is already in use.
  • Invalid address information has been entered.
  • You do not have permission to create business units.

What You Can Do

  • Complete all required fields.
  • Enter a unique Business Unit name.
  • Choose a unique Subdomain.
  • Verify the address details.
  • Contact your administrator if you do not have the required permissions.

2. Why can't I create a Business Location?

A Business Location can only be created after selecting a valid Business Unit.

Possible Causes

  • A Business Unit has not been created.
  • Required location information is missing.
  • Invalid address information has been entered.
  • The selected Business Unit is unavailable.

What You Can Do

  • Create a Business Unit first.
  • Complete all required location fields.
  • Verify the selected Business Unit.
  • Refresh the page and try again.

3. Why are the login credentials not displayed?

Login credentials are generated automatically after a Business Location is successfully created.

Possible Causes

  • The Business Location was not created successfully.
  • Credential generation is still in progress.
  • A temporary server delay occurred.
  • Network connectivity issues.

What You Can Do

  • Refresh the page.
  • Click Show Email and Password again.
  • Verify that the Business Location was created successfully.
  • Wait a few moments and try again.

4. Why can't I update the login credentials?

If the updated email address or password is not being saved, validation may have failed.

Possible Causes

  • The email address is invalid.
  • The email address is already in use.
  • The password does not meet the required password policy.
  • Your session has expired.

What You Can Do

  • Enter a valid email address.
  • Use a unique email address.
  • Create a password that meets all password requirements.
  • Refresh the page and sign in again if necessary.

5. Why can't I sign in to eOffice using the generated credentials?

If the generated credentials do not work, the account may not yet be ready for use.

Possible Causes

  • Incorrect email address or password.
  • The credentials were recently updated.
  • Account activation is still in progress.
  • Typing or capitalization errors.

What You Can Do

  • Verify the email address carefully.
  • Re-enter the password exactly as shown.
  • Wait a few minutes after updating the credentials.
  • Reset the password if necessary.

6. Why is the Subdomain unavailable?

Each Business Unit must have a unique Subdomain.

Possible Causes

  • Another Business Unit is already using the Subdomain.
  • The Subdomain contains unsupported characters.
  • The Subdomain does not follow the required naming rules.

What You Can Do

  • Choose a different Subdomain.
  • Use only supported characters.
  • Try adding your company or location name to make it unique.

7. Why am I getting a 403 Access Denied message?

A 403 error indicates that your account does not have permission to perform the requested action.

Possible Causes

  • Your assigned role does not include Organization Setup permissions.
  • Your login session has expired.
  • Access has been restricted by your administrator.

What You Can Do

  • Sign out and sign back in.
  • Verify that you are using the correct administrator account.
  • Contact your system administrator to request the required permissions.

8. Why am I seeing a 500 Internal Server Error during Organization Setup?

A 500 Internal Server Error indicates that the server encountered an unexpected problem while processing your request.

Possible Causes

  • Temporary server issue.
  • Backend service unavailable.
  • Database connectivity problem.
  • Scheduled maintenance.

What You Can Do

  • Refresh the page.
  • Wait a few minutes and try again.
  • Sign out and sign back in.
  • Contact your system administrator if the issue continues.

9. Why is the Business Unit or Location list not loading?

If the list remains empty or continues loading, the data may not have been retrieved successfully.

Possible Causes

  • Slow internet connection.
  • Temporary network interruption.
  • Server response delay.
  • No Business Units or Locations have been created.

What You Can Do

  • Refresh the page.
  • Verify your internet connection.
  • Wait a few moments for the data to load.
  • Confirm that Business Units and Locations have already been created.

10. Why can't I see the Edit option for login credentials?

The Edit option is available only to users with the required administrative permissions.

Possible Causes

  • Your role does not include credential management permissions.
  • The Business Location has not been created.
  • Your session has expired.

What You Can Do

  • Verify that you are signed in with an administrator account.
  • Refresh the page and sign in again.
  • Contact your system administrator if you require additional permissions.
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