FAQ

1. Why can't I save my settings?

Your changes may not be saved if required information is missing or validation fails.

Possible Causes

Required fields are incomplete.
Invalid employee code settings.
Your session has expired.
Temporary server issue.

What You Can Do

Complete all required fields.
Verify the employee code settings.
Sign in again if your session has expired.
Try saving again after a few moments.

2. Why didn't my theme change after clicking Save Changes?

The new theme is applied only after the changes are successfully saved.

Possible Causes

Changes were not saved successfully.
Temporary browser issue.
Network interruption.

What You Can Do

Click Save Changes again.
Refresh the page.
Sign out and sign back in if necessary.

3. Why is the preview different from the actual appearance?

The preview is only a visual representation before changes are applied.

Possible Causes

Changes have not been saved.
Browser cache is displaying the previous theme.

What You Can Do

Save your changes.
Refresh the page.
Clear your browser cache if the issue continues.

4. Why can't I change the accent color?

Accent colors can only be changed if customization is enabled.

Possible Causes

Theme settings failed to load.
Temporary application issue.
Network interruption.

What You Can Do

Refresh the page.
Wait for the settings to finish loading.
Try again after reconnecting to the internet.

5. Why is the Organization Settings tab unavailable?

Only users with the required permissions can modify organization settings.

Possible Causes

Your role does not have administrative privileges.
Organization settings are restricted.
Your session has expired.

What You Can Do

Sign in again.
Contact your administrator for access.
Verify your assigned role and permissions.

6. Why can't I edit the employee code settings?

Employee code settings may be restricted to authorized users.

Possible Causes

Insufficient permissions.
Organization settings are locked.
Employee code generation is managed by your administrator.

What You Can Do

Contact your administrator.
Verify that your account has permission to manage organization settings.

7. Why is the employee code example not updating?

The example updates automatically based on the values entered.

Possible Causes

Required fields are incomplete.
Invalid values were entered.
Temporary page issue.

What You Can Do

Complete all employee code fields.
Verify the entered values.
Refresh the page if necessary.

8. Why is my employee code format invalid?

Employee code generation follows the configured numbering rules.

Possible Causes

Prefix contains unsupported characters.
Start From contains invalid values.
Step Increment is invalid.

What You Can Do

Use a valid prefix.
Enter numeric values for Start From and Step Increment.
Review the generated example before saving.

9. Why can't I use the same employee code prefix?

Employee code prefixes should be configured according to your organization's naming standards.

Possible Causes

The prefix does not meet organization requirements.
Invalid characters have been entered.

What You Can Do

Use letters or approved characters only.
Follow your organization's employee code format.

10. What happens if I click Discard?

Clicking Discard removes all unsaved changes.

What You Can Do

Click Discard only if you do not want to keep your changes.
Click Save Changes before leaving the page if you want to keep your updates.

11. Why am I getting a 403 Access Denied or Unauthorized message?

Your account does not have permission to access or modify the Settings module.

Possible Causes

Your assigned role does not include Settings permissions.
Your session has expired.
Access has been restricted by your administrator.

What You Can Do

Sign out and sign back in.
Verify that you are using the correct account.
Contact your administrator to request access.

12. Why am I seeing a 404 Page Not Found error?

The requested Settings page could not be found.

Possible Causes

The page has been moved or removed.
The URL is incorrect.
Temporary navigation issue.

What You Can Do

Return to the dashboard.
Open the Settings page again.
Refresh the page.

13. Why am I seeing a 500 Internal Server Error?

A 500 Internal Server Error indicates that the server encountered an unexpected problem.

Possible Causes

Temporary server outage.
Database connection issue.
Internal application error.
Scheduled maintenance.

What You Can Do

Refresh the page after a few minutes.
Try again later.
Contact your system administrator if the issue continues.

14. Why am I seeing a Network Error?

A Network Error occurs when the application cannot communicate with the server.

Possible Causes

Internet connection lost.
VPN or firewall restrictions.
Temporary server outage.

What You Can Do

Verify your internet connection.
Refresh the page.
Disable VPN if applicable.
Try again later.

15. Why were my changes lost?

Unsaved changes are discarded when you leave the page or your session expires.

Possible Causes

You clicked Discard.
Browser was refreshed before saving.
Session expired.
Browser was closed.

What You Can Do

Click Save Changes before leaving the page.
Avoid refreshing the browser while editing settings.
Sign in again if your session expires.

16. Why can't I switch between Light Mode and Dark Mode?

The application may be unable to switch themes due to a temporary issue.

Possible Causes

Theme settings failed to load.
Browser compatibility issue.
Temporary application error.

What You Can Do

Refresh the page.
Try another supported browser.
Save the theme again after making your selection.

17. Why do I need to configure employee code settings?

Employee code settings ensure that every employee receives a unique and consistent employee ID.

Benefits

Prevents duplicate employee codes.
Maintains a standardized employee numbering system.
Simplifies employee identification and reporting.

18. Can I change employee code settings after employees have been created?

Yes, but changing these settings may affect how future employee codes are generated.

Recommendation

Review your numbering format carefully before saving.
Coordinate changes with your HR or system administrator to maintain consistency.