Support

Support
Support

The Support screen allows you to submit technical inquiries, feature requests, or account questions directly to our support team. It also provides quick access to self-help modules and Frequently Asked Questions (FAQ) to help resolve common issues without waiting for a response.

1. Inquiry Form Breakdown

The main section of the Support screen contains the ticket submission form. Fill out the following fields to submit your issue:

Ticket Classification

  • Support Type Dropdown: Select the category that best describes your inquiry:
    • Technical support
    • Billing & Payments
    • Account Management
    • Feature Request
    • Onboarding
    • Free Trial
    • Security & Complaints
  • Related Module Dropdown: Choose the specific platform module experiencing the issue:
    • Dashboard (Dashboard, widgets, and analytics)
    • Employee (Employee, roles, and hierarchy)
    • Project (Projects, tasks, and timeline)
    • Timesheet (Timesheet, approvals, and reports)
    • Mail (Email, templates, and configurations)
    • Chat (Messages, channels, and files)
    • Billing (Invoices, payments, and subscription)
    • Settings (General settings and preferences)
    • Organization (Organization setup and configuration)
    • Permissions (Roles, permissions, and access)

Inquiry Content

  • Subject: Enter a brief, clear summary of your issue or request (e.g., "Cannot export monthly timesheet PDF").
  • Description: Enter detailed notes explaining your problem, steps to reproduce the issue, or specific questions.

Priority & Contact Preferences

  • Priority Radio Buttons: Select how urgently your ticket needs to be addressed:
    • Low: General questions or non-critical feedback.
    • Medium: Standard operational questions or minor issues.
    • High: Significant issues impacting daily work.
    • Critical: System outages, security concerns, or urgent blocking issues.
  • Preferred Contact Method: Select how you want our team to follow up with you:
    • Email
    • Phone

Attachments & Contact Information

  • Attachment (Optional): Drag and drop screenshots, log files, or documents into the upload box (or click the upload icon ☁️ / ↑ to browse files).
  • Contact Information Fields:
    • Name: Enter your full name.
    • Email: Enter your active email address for ticket updates.
    • Phone Number: Select your country code (e.g., +91) and enter your direct phone number.

2. Form Buttons & Actions

  • Submit Support / Submit Ticket: Click this blue button to finalize and send your inquiry ticket to the support team.
  • Cancel: Click this button to clear all filled fields and reset the form.

The right sidebar provides quick self-service resources:

Click on any module card to read quick reference guides and troubleshooting articles:

  • Pricing & Subscription / Billing: Invoices, payments, and subscription plans.
  • Onboarding & Setup: Domain verification and account setup.
  • Project & Timeline: Task management, timelines, and project setup.
  • Employee Management: Roles, access permissions, and hierarchy.
  • Security & Governance: Security settings and domain policies.

Frequently Asked Questions (FAQ)

Click the arrow ∨ next to any question to expand and read the answer directly on screen:

  • How to verify my domain?
  • How do I import my employees?
  • How do I create a project?
  • How do I change my subscription?
  • How can I reset my password?

FAQ

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